Customer Education Services

Virtual Classroom Frequently Asked Questions

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General Questions
1.	Where can I get more information on other Virtual Classroom workshops?
2.	What if I need to reschedule and/or cancel my workshop?
3.	Will I be able to ask questions?
4.	What are the system requirements to run the Synopsys Virtual Classroom software?
5.	Will you provide access to the tools used in the labs?
6.	Will I need to travel to a Synopsys Education Center to attend a Synopsys Virtual Classroom workshop?
7.	Do I need to do anything special to access the Synopsys Virtual Classroom?
8.	Will the instructor be available after hours?
9.	Can I buy a recorded session?
10.	What if I experience an outage (network, power, pc crash)?
11.	Will there be a break for lunch?
12.	I don't have printed material, what do I do?
13.	When do I need to login and test my configuration?
Lecture Related Questions (WebEx Client)
14.	Who do I contact if I have a WebEx client issue?
15.	I have never used WebEx. Do I need to know anything to participate?
16.	The WebEx client doesn't work. What are my options?
17.	Can I follow the lecture without printed manuals?
18.	Will the lecture be recorded and published in case I miss a portion?
19.	How can I uninstall the WebEx client?
Lab Related Questions (EducationSphere)
20.	Who do I contact if I have an EducationSphere (Lab) client issue?
21.	Can I access EducationSphere in a Linux or Solaris environment?
22	I will not be using EducationSphere. Where can I download the labs to run them on my local workstation?
23.	For how long do I have access to the labs through EducationSphere?
24.	My EducationSphere client seems to be working, but I can't connect to the server. Is my company's proxy in the way?
25.	What Synopsys tool and version will be used in the lab?

General Questions
Q1	Where can I get more information on other Virtual Classroom workshops?
A1	Visit our Customer Education Virtual Classroom page at: http://admin.viewWebExl.com/events/uploads/Synopsys/virtual_classroom.html
Q2	What if I need to reschedule and/or cancel my workshop?
A2	Please contact the Customer Education registrar at ces_registrar@synopsys.com, or call us at (800) 793-3448.
Q3	Will I be able to ask questions?
A3	Yes. Synopsys Virtual Classroom workshops are live - just as our other classes that you can attend at our "brick-and-mortar" training centers. You may interrupt the instructor at any time to ask your questions, and you can also have discussions with other students, either by voice, or via text-chat.
Q4	What are the system requirements to run the Synopsys Virtual Classroom software?
A4	Your system should support the following minimum requirements for running the WebEx client for the virtual classroom. NOTE: EducationSphere lab access is currently supported only in Windows environments. If you wish to use Training Center for Solaris or Linux, you will need either access the labs using Windows OR download the labs to your computer by going to: http://solvnet.synopsys.com/retrieve/002471.html (You will need a SolvNet user ID and password to access this page. You will need to use your own tool licenses to complete the lab exercises) Training Center for Windows Windows NT, 2000, or XP Intel x86 (Pentium 400MHZ +) or compatible processor Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7 , 7.x JavaScript and cookies enabled in the browser 56K or faster Internet connection Training Center for Solaris Solaris 8 or 9 Java 1.4.2 Netscape 7 or Mozilla 1.6 UltraSPARC or SPARC processor 512 MB RAM JavaScript and cookies enabled in the browser 16-bit or better video display CDE 56K or faster Internet connection Training Center for Linux Red Hat Enterprise Linux , Red Hat Desktop, and SuSE Linux Other Linux distributions may work if they are using Linux 8 or 9 Java 1.4.2 Netscape 7 or Mozilla 1.6 Intel x86 (Pentium 400MHZ +) or compatible processor 128 MB RAM JavaScript and cookies enabled in the browser GNOME, KDE, or other compatible desktop manager 56K or faster Internet connection
Q5	Will you provide access to the tools used in the labs?
A5	Yes, you will have access to a networked Synopsys server (EducationSphere) to run the labs. For setup instructions, please refer to the EducationSphere Setup Page. The access credentials will be provided by the instructor during class. EducationSphere access is available only in a Windows environment.
Q6	Will I need to travel to a Synopsys Education Center to attend a Synopsys Virtual Classroom workshop?
A6	No. You can attend a Synopsys Virtual Classroom workshop from anywhere where you have access to the minimum system requirements.
Q7	Do I need to do anything special to access the Synopsys Virtual Classroom?
A7	There is some setup involved for participating in the virtual classroom. After successful registration, you will receive an email from us containing all the necessary setup steps. If you register for a course and do not receive a confirmation with a username and password within 2 business days, please send an email to ces_registrar@synopsys.com.
Q8	Will the instructor be available after hours?
A8	The instructor may be available live after the workshop for a short time. You will be able to contact the instructor by email at any time after that.
Q9	Can I buy a recorded session?
A9	Synopsys Customer Education does not offer recorded sessions at this time.
Q10	What if I experience an outage (network, power, pc crash)?
A10	You will be able to reconnect to both the lecture (WebEx) and the lab (EducationSphere) at any time, without any loss of data.
Q11	Will there be a break for lunch?
A11	Depending on the time zone you are in, this workshop might run right through lunch. There will not be breaks specifically for lunch, since that time is different for every location. Best is to have some snacks available during class, or to schedule lunch after or before class.
Q12	I don't have printed material, what do I do?
A12	The student and lab manuals are available on SolvNet. Follow the instructions in the confirmation email to download the materials.
Q13	When do I need to login and test my configuration?
A13	You should test the configuration following the instructions you will receive by email at least 24 hours prior to the workshop start.
Lecture Related Questions (WebEx Client)
Q14	Who do I contact if I have a WebEx client issue?
A14	If the client is not installing on your PC or producing errors unrelated to the login procedure, then please contact WebEx technical support for quickest turn-around (please mention that you are a Synopsys customer): North America - 1-866-569-3239 International - use the link below and dial the appropriate line.https://support.WebEx.com/support/phone-numbers.html
Q15	I have never used WebEx. Do I need to know anything to participate?
A15	Make sure you are present during the first 10 minutes of class for the WebEx presentation. You do not need any additional knowledge.
Q16	The automatic WebEx client installation is not working for me. What can I do?
A16	Please follow this link to install the client manually for Windows: http://support.webex.com/support/downloads.html?_nfpb=true&_pageLabel=DownloadsHome Note: The Meeting Manager for Linux and Solaris is automatically downloaded, installed and configured the first time you start or join a meeting. No manual installers available for Linux and Solaris.
Q17	Can I follow the lecture without printed manuals?
A17	It is possible to follow along without printed manuals. However, the student guides have been designed for interaction, so some pages may not contain all the information, and the instructor will ask you to fill it in during the actual lecture.
Q18	Will the lecture be recorded and published in case I miss a portion?
A18	No. The live sessions are not recorded to ensure customer privacy.
Q19	How can I uninstall the WebEx client?
A19	You should be able to uninstall the WebExOne client using "Add or Remove Programs" from your control panel.
Lab Related Questions (EducationSphere)
Q20	Who do I contact if I have an EducationSphere (Lab) client issue?
A20	Please contact: svc_support@synopsys.com If you need an immediate response, please call Customer Education Services at (800) 793-3448
Q21	Can I access EducationSphere in a Linux or Solaris environment?
A21	At this time, EducationSphere is available only for Windows. You can still do all the lab exercises by downloading them using SolvNet Access the following page: http://solvnet.synopsys.com/retrieve/002471.html (You will need a SolvNet user ID and password to access this page)
Q22	I will not be using EducationSphere. Where can I download the labs to run them on my local workstation?
A22	You can download the labs using Solvnet. Access the following page: http://solvnet.synopsys.com/retrieve/002471.html (You will need a SolvNet user ID and password to access this page)
Q23	For how long do I have access to the labs through EducationSphere?
A23	The labs will be available to you for the days that your class is scheduled for.
Q24	My EducationSphere client seems to be working, but I can't connect to the server. Is my company's proxy in the way?
A24	This could be the case. You can configure the DSA client to route through your proxy. You will need to add the following to your dsa.config file, located in c:\Program Files\DSA\config: proxy.type = http proxy.host = proxy.yourcompany.com proxy.port = 8080 If your company uses an authenticated proxy server, you will need to make the following additions: proxy.username = jsmith proxy.password = ppsswd Of course, you will need to adjust the proxy username and password. Ask your system administrator for help.
Q25	What Synopsys tool and version will be used in the lab?
A25	Once you have downloaded the lab files from SolvNet, please read the README file contained in the package. This will show you exactly what tools and versions you need for the workshop.